Privacy Policy

SAFELIFY GUIDELINES FOR CLIENTS AND GUARDIANS

SafeLify Home Health is a platform that brings together medical service providers and clients who need these services

The Clients (Patients), Guardians (legal guardian such as children, spouses who can make a decision on behalf of the patient etc)

• Scheduling
  • Nurses shall be placed over clients that signed up for services based on proximity to the patient.
  • The nurse shall visit the client as scheduled (once a month or twice or as contained in the enrollment)
  • The nurse shall ensure that clients are treated respectfully, courteously, and friendly.
  • It will take average of 3-4 weeks to complete the scheduling of appointments, assigning a nurse and doctor to the patient/client

Please note that SafeLify Home health services is preventive and wellness care where we help the patient and family towards a healthy living through the following…

• Vitals and Monitors
  • The nurse shall take the vitals of the client such as BP, glucose screening, heart rate, temperature and other necessary vitals.
• Questioning and Investigations
  • The nurse shall investigate the wellbeing of the client by asking relevant questions such as:
    • Do you sleep well?
    • Do you eat well or lack appetite?
    • How are their current medications? What they are and potential side effects.
    • If they have any pain or discomfort?
    • Any other complaints or observations?
  • Observation and Reporting: The Nurses shall
    • Observe the individual’s condition during the visit, noting any changes in symptoms, mobility, or behavior.
    • Report observations, including vital signs, medication adherence, and any issues or challenges encountered using the provided forms
    • The nurse shall document any other observations that are relevant to the wellness of the client.
    • The nurse shall submit their report to the oversight doctor covering their area.
  • Education and Guidance:
    • Ask questions to enhance understanding of the individual’s health needs and how to best support them at home.
  • Follow-up and Referral:
    • Schedule follow-up appointments or additional visits as needed based on the caregiver’s needs and as approved by their guardians.
    • Ensure continuity of care by sharing information with other healthcare providers either through referral as requested by the client/guardian
  • We Do Not:
    • Administer medication to the patient/client such as oral medications, topical or injectables.
    • Dress wounds for the patient/client
    • Treat the patient.

Please note: If treatment is needed based on the report of the nurses/doctors after a visit, SafeLify will refer such to a service provider in the network if available or to an appropriate hospital or clinic where applicable.

Such arrangements including scheduling, payment and treatment shall be done at the discretion of the patient/guardian. SafeLify will not be a part of that.

• Tools/Equipment
  • The nurse shall have their essential tools with them such as stethoscope etc
  • Additional tools shall be provided by the client such as glucometer, test strips, weighing scale, thermometer etc as needed by the client/patient. Such items will be kept by the client/patient for their exclusive use.

Privacy Policy for Safelify

Last Updated : November 13 2024

Welcome to Safelify

Safelify is committed to protecting the privacy and security of our users’ personal information. This Privacy Policy outlines the practices and policies regarding the collection, use, and disclosure of your information on the Safelify mobile app, which offers tele-health, tele-legal services  and airport concierge services. By using Safelify, you acknowledge that you have read and agree to the terms in this Privacy Policy.

1. Information We Collect

To provide high-quality telehealth and tele-legal services, Safelify collects a range of information. We aim to collect only the data necessary to deliver a seamless user experience and adhere to legal requirements.

1.1 Personal Information

Personal information identifies you as an individual, which may include:

• Contact Details: Full name, email address, phone number, and mailing address.
• Identification Details: Gender, date of birth, and government-issued identification
• Health Information: Health history, current symptoms, medical records, and other information to provide effective telehealth consultations.
• Legal Information: Details relevant to your legal inquiries or cases, collected to facilitate consultations with legal professionals.

• Airport Concierge Information: Flight details, airport itinerary, and special accommodation requests to provide a customized airport experience.

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• Payment Details: Billing information, including payment card details and billing addresses, managed securely through our third-party payment processors.

1.2 Location Data

We collect location information to connect you with professionals in your area and to enhance service quality. This may include:

• GPS Data: Location information from your mobile device. You may request that this feature be disabled on your account. however, certain features and recommendations may be unavailable if location services are turned off.

1.3 Usage Information

To continuously improve our app, we collect data on user interactions, which includes:

• Device Information: Device model, operating system, app version, and browser type.
• Activity Logs: IP address, timestamps, activity details, and diagnostic information.
• User Preferences and Feedback: Feedback provided during app usage, responses to surveys, and preferences that help us optimize your experience.

2. How We Use Your Information

The information we collect allows us to deliver, support, and improve the Safelify app in several ways:

• Provision of Services: To facilitate telehealth and tele-legal consultations and connect users with suitable professionals.
• User Experience Personalization: To tailor our services based on your location, preferences, and service history.
• Customer Support: To provide responsive support for inquiries, troubleshooting, and resolving issues effectively.
• Secure Payment Processing: To handle payments safely, billing management, and invoicing through secure third-party services.
• Compliance with Legal Obligations: To comply with health, privacy, and financial regulations applicable to Safelify.
• Service Improvement: To analyze app usage and performance, helping us improve features and user experience.

3. Data Sharing and Disclosure

Safelify takes user privacy seriously and shares information only under the following circumstances:

• With Authorized Service Providers: Information may be shared with trusted service providers who assist in providing customer support, processing payments, and conducting analytics. Service providers are required to use data only for the purposes defined by Safelify.
• With Healthcare and Legal Professionals: Relevant information may be shared with healthcare and legal professionals whom users select for consultations, ensuring appropriate and contextual service.
• For Compliance and Legal Purposes: We may disclose information if required to comply with legal processes, safeguard public safety, and protect Safelify, our users, or the general public.
• With Consent: Safelify may share additional information if explicit consent is provided.

4. Data Security

Safelify prioritizes data security and employs multiple measures to protect user information:

• Encryption: Data such as payment information is encrypted both in transit and at rest.
• Access Control: Only authorized personnel with legitimate business purposes can access personal data.
• Regular Security Audits: Safelify conducts security audits and risk assessments to ensure the continued protection of data.
• Secure Data Storage: All user data is securely stored, with rigorous protocols in place to prevent unauthorized access.

While Safelify strives to implement robust security measures, it is important to note that no digital security system can be completely infallible.

5. Data Retention

Safelify retains personal data only as long as required to fulfill the purposes outlined in this policy or as mandated by law. Specifically:

• Health and Legal Records: Retained in compliance with legal requirements for record-keeping and to support any future consultations.
• Account Information: Maintained for as long as the user has an active account. Upon account closure, data will be deleted or anonymized unless retention is required by law.
• Usage Data: Anonymized data may be retained for analytical purposes even after account deactivation.

We adhere to data retention policies that are compliant with regulatory standards for telehealth and telelegal services.

6. User Rights and Choices

Safelify respects user rights and provides options for managing personal data:

• Access and Correction: Users can request access to their personal information and correct inaccuracies.
• Portability: We will provide a structured, machine-readable copy of user data upon request.
• Data Deletion: Users may request data deletion, subject to legal retention requirements.
• Opt-Out Options: Users may disable certain data collection, such as location tracking, via device settings.

To exercise any of these rights, please contact us at [Contact Email].

7. Third-Party Services

Safelify may include links to third-party services and sites. We are not responsible for the privacy practices of these third-party services. We recommend reviewing the privacy policies of these services before engaging with them.

8. Children’s Privacy

Safelify’s services are not designed for users under the age of 16 as they are regarded as minors. We do not knowingly collect personal information from children under 16 without verified parental consent. If we become aware of any information collected from a child under 16, we will delete it promptly. If you believe we may have collected data from a child, please contact us immediately.

9. International Data Transfers

Safelify may transfer and process data in locations outside of your country of residence. When transferring data internationally, we ensure compliance with applicable data protection laws, including implementing standard contractual clauses or obtaining user consent when required.

10. Updates to the Privacy Policy

Safelify may periodically update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. We will notify users of significant changes through the app or via email and update the effective date at the top of this document. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer at:

Privacy Officer
Safelify USA Office,
USA Address: 600 Park Offices Drive Suite 300, #4015 Durham, NC 27709.
Nigeria Address: 31 Norman Willliams Street Ikoyi, Lagos, Nigeria.
Admn@safelify.org